Building Stronger Teams Through Inclusion in Cultural Diversity Week

Camilla Yang • March 24, 2026

At ahs hospitality, Cultural Diversity Week is an opportunity to reflect on what truly makes our teams strong: the people, perspectives and experiences that come together every day across our operations. 


Housekeeping is one of the most diverse workforces in the hospitality industry. Across our teams, individuals from over 80 nationalities work side by side, bringing unique skills, values and ways of thinking. This diversity is not only part of who we are, it is a key driver of how we deliver consistent, high-quality service. 

A Workforce Shaped by Diversity and Inclusion 

Our workforce reflects a strong commitment to inclusion and equal opportunity. 


Today, 70.04% of our workforce are women, with 73.12% of leadership roles, including Supervisors, Executive Housekeepers and Housekeeping Managers, held by women. Women also make up 55% of our head office team, and over the past 12 months, 31 women have been promoted internally. 


These numbers represent more than diversity; they demonstrate a workplace where individuals are supported to grow, take on leadership roles and build meaningful careers. 


Creating a Culture Where People Feel Valued 

Diversity is only meaningful when people feel genuinely respected, heard and included. At ahs hospitality, this is something we actively build every day. 


Over the past 12 months, we have welcomed new team members from over 30 diverse cultural backgrounds into our workforce, each bringing their own experiences, perspectives and strengths. As our teams continue to grow, so does our commitment to creating an environment where everyone feels they belong. 


We focus on fostering a culture where team members feel comfortable being themselves, where different perspectives are not only accepted but valued, and where leaders support their teams with empathy, understanding and cultural awareness. 


This is reflected in our employee engagement score of 92.56%, a strong indicator of the connection, trust and sense of belonging that exists across our teams.

Supporting Our People at Every Stage 

Supporting diversity also means recognising the different needs of our workforce. 


We continue to support team members through parental leave, with 16 female team members accessing parental leave in the past year, alongside flexible and inclusive workplace practices that accommodate different life stages, cultural commitments and personal circumstances. We also celebrate a wide range of cultural festivals, recognising and embracing the diverse backgrounds of our people. 


These initiatives help create a workplace where people feel supported not only professionally, but personally. 


Diversity in Action, Every Day 

In housekeeping, diversity is visible every day in the way teams collaborate, support one another and bring different strengths to their roles. 


It can be seen in teams working across languages and cultures, leaders adapting their approach to support individuals, and colleagues learning from one another to build stronger connections. 


This diversity strengthens not only team culture, but also the quality of service delivered to our hotel partners and their guests.         

Looking Ahead 

As we celebrate Cultural Diversity Week, we recognise that building an inclusive workplace is an ongoing journey. 


We remain committed to creating opportunities for growth and leadership, supporting diverse teams through inclusive practices, and continuing to build a culture where everyone feels valued and respected. Because when people feel they belong, they perform at their best, and that is what drives strong teams, great workplaces and exceptional guest experiences. 

A New Look. A Bigger Vision.

By Camilla Yang • July 27, 2026
For more than 33 years, ahs has been trusted to deliver exceptional housekeeping services to hotels across Australia and New Zealand. Behind every perfectly presented room has been a team of passionate people committed to creating outstanding guest experiences. But over the years, our business has grown beyond hospitality. Today, we support clients across a broader range of environments, delivering commercial cleaning and facilities services with the same operational excellence, trusted people and high standards that have defined ahs from the very beginning. To better reflect who we are today and where we're heading next, we're proud to introduce our refreshed brand.

Partnering With Purpose: Building a Stronger Supplier Network Together

By Camilla Yang • July 2, 2026
We are expanding our national network of partners, suppliers and subcontractors as we continue to grow across commercial cleaning and facilities management.

Building Bridges to Employment: Opening Doors to Meaningful Employment

By Camilla Yang • June 12, 2026
Sometimes, all it takes is one opportunity to change a life. At The Westin Perth, four team members have recently embarked on a new chapter through a partnership between ahs hospitality, The Westin Perth and Hospitality Disability Network WA (HDN WA). What started with an information session has grown into meaningful employment, increased confidence and exciting career opportunities.

Sustainable Cleaning Starts with Small Changes

By Camilla Yang • April 24, 2026
With Earth Day this month, it’s a timely reminder that sustainability is driven not only by major innovations, but also by the everyday actions that collectively create meaningful change. In housekeeping and commercial cleaning services, practical sustainability can be embedded in daily operations through smarter resource use, reduced waste, and continuous improvements that support both environmental outcomes and operational efficiency.

Move-In Ready: A Complete Cleaning Checklist for Student Living

By Camilla Yang • February 27, 2026
With February here and new students preparing to move in, student accommodation providers are entering one of the busiest times of the year. Tight turnaround windows, high occupancy and rising expectations mean every room and shared space needs to feel clean, fresh and ready from day one. A well-planned turnover cleaning approach helps create a positive first impression for incoming residents while protecting the long-term condition of your property. It also ensures a smoother transition between outgoing and new students, making move-in periods far more manageable for on-site teams. 

Hospitality in 2026: What Hotels Expect From Housekeeping Partners

By Camilla Yang • January 20, 2026
As the hospitality industry moves into 2026, the role of housekeeping continues to evolve. Hotel operators are no longer looking for providers who simply deliver clean rooms, they are seeking strategic housekeeping partners who can support operational efficiency, guest satisfaction, workforce stability, compliance, and sustainability. With ongoing labour challenges, rising guest expectations, and increased focus on sustainability and risk management, housekeeping has become a core driver of overall hotel performance.  So what will define a strong housekeeping partnership in 2026?

6 Fun Ways to Celebrate Christmas With Your Housekeeping Team

By Camilla Yang • December 3, 2025
The festive season is a wonderful opportunity to recognise the incredible work of housekeeping teams. While guests are enjoying holidays, reunions, and summer travel, our housekeeping teams work tirelessly behind the scenes to create clean, welcoming spaces that make every stay feel special. Celebrating Christmas and New Year with your team is not only a way to show appreciation, but also a chance to build connection, strengthen morale, and end the year on a positive note. Here are six meaningful ways to celebrate with your housekeeping teams this festive season.

Preparing for Summer Peak Season: Getting Hotels, Commercial Spaces, and Student Accommodation Ready

By Camilla Yang • November 18, 2025
As we move into the summer holiday period, many industries begin to experience their own version of “peak season.” Hotels welcome a surge of guests, shopping centres see heavier foot traffic, offices prepare for year-end shutdowns, and student accommodation providers manage large-scale move-outs. With demand rising across the board, now is the perfect time for businesses to plan ahead, strengthen their cleaning and housekeeping operations, and ensure they’re well-prepared for the busy months ahead.

Safe Work Month 2025: Be Prepared. Be Safe

By Camilla Yang • October 20, 2025
October is Safe Work Month, and at ahs hospitality, it’s our time to pause, reflect, and celebrate what truly keeps our teams strong: safety. This year’s theme, “Be Prepared. Be Safe.”, captures the proactive approach we take to safety every day. As Jay Markland, Safety and Quality General Manager, explains: “Every day, we assess our tasks, identify risks, and put the right steps in place to keep our people safe. These risk assessments help shape our training and procedures, because when we follow our processes, we protect not just ourselves, but each other.” Throughout the month, we’ve focused on a new topic each week, exploring how small, everyday habits can make a big difference and help us create a safer workplace for everyone.

Housekeeping Week 2025: Celebrating the Heart of Hospitality

By Camilla Yang • September 28, 2025
At ahs hospitality, Housekeeping Week is more than a celebration. It is a chance to shine a spotlight on the people who are truly at the heart of hospitality. Across Australia and New Zealand, our housekeeping teams are the ones who make every guest stay special, combining skill, care, and professionalism with a passion that sets them apart.